Energia Privacy Policy

Last Updated: 16 Oct 2026

1. Who We Are

Energia Gym and Padel Company Ltd (“Energia”, “we”, “us” or “our”) operates energia.mu and provides gym, fitness and padel services in Mauritius.

We respect your privacy and handle personal information in accordance with applicable data protection laws, including the Mauritius Data Protection Act 2017 and applicable regulations.

Contact details

2. Information We Collect

Depending on how you use our website and services, we may collect:

  • Contact details: Name, email address, telephone number and messages submitted through forms.
  • Membership and account information: Registration details, membership status, renewals and customer account information.
  • Booking information: Padel court reservations, fitness class bookings, dates, times and related communications.
  • Payment information: Transaction references, payment status and information needed to administer payments.
  • Fitness or health information: Information you voluntarily provide where relevant to a service and lawfully required.
  • Technical information: IP address, browser and device details, pages visited, cookies and website usage data.

We collect information directly from you, automatically through the website or, where relevant, through booking platforms and other service providers.

3. How We Use Your Information

We use personal information to:

  • Respond to enquiries and provide customer support.
  • Manage memberships, accounts, bookings and renewals.
  • Administer payments and maintain financial records.
  • Send service-related notifications and updates.
  • Send promotional emails, SMS or other marketing communications where legally permitted.
  • Analyse website usage and improve our services and advertising.
  • Maintain website security, prevent misuse and comply with legal obligations.

We process information only where an appropriate legal basis applies, such as fulfilling a contract, complying with the law, pursuing legitimate interests or obtaining your consent where required.

4. Photography, Video & Image Rights

Energia takes photographs and videos to showcase gym sessions, padel activities and club events on our website and social media. We will seek your permission before taking and sharing identifiable photos or videos of you, and you are free to decline.

To withdraw your permission or request removal of an image featuring you from our channels, please contact info@energia.mu .

Members and visitors must obtain permission before photographing, filming or posting identifiable images of others at Energia, including anyone in the background. For anyone under 18, permission must come from a parent or legal guardian. Filming and photography are prohibited in changing rooms, showers and toilets.

To report a concern, contact info@energia.mu  with details of the post. Management will review it and follow up with the person concerned. Energia cannot directly remove content from accounts it does not control.

5. Cookies and Website Tracking

Our website may use cookies and similar technologies for essential website functions, analytics and advertising measurement.

Depending on the tools enabled, these technologies may collect information about your device, browsing activity and interactions with our website or advertisements.

Where required by law, we will request consent before activating non-essential tracking technologies. You can manage available cookie preferences through our website’s cookie settings and manage cookies through your browser.

6. Sharing Your Information

We may share personal information with trusted service providers where necessary to operate our business. These may include:

  • Website hosting and technical support providers.
  • Membership and booking platforms.
  • Payment and financial service providers.
  • Email, messaging and marketing services.
  • Analytics and advertising providers.
  • Professional advisers and public authorities where legally required.

We do not sell personal information as a business activity. Service providers may process information under their own privacy policies where they act independently, or under appropriate contractual arrangements where they process it on our behalf.

7. International Data Transfers

Some service providers may store or process personal information outside Mauritius.

Where this occurs, we will comply with applicable legal requirements for international transfers and implement appropriate safeguards where required.

8. How Long We Keep Your Information

We retain personal information only for as long as necessary for the purposes described in this Policy, including managing memberships and bookings, maintaining financial records, meeting legal obligations and resolving disputes.

Retention periods depend on the type of information and applicable requirements. When information is no longer needed, we will take appropriate steps to delete it or anonymise it, subject to legal retention obligations.

9. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

No electronic system can be guaranteed completely secure. Where a personal data breach occurs, we will take appropriate action and make any notifications required by law.

10. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate information.
  • Request deletion or restriction of certain processing.
  • Object to certain uses of your information, including direct marketing.
  • Withdraw consent where processing is based on consent.
  • Lodge a complaint with the relevant data protection authority.

To exercise your rights, contact us at info@energia.mu. We may need to verify your identity before responding. Certain requests may be subject to legal limitations.

You may opt out of marketing communications at any time using the unsubscribe option provided, where available, or by contacting us. Essential service-related communications may still be sent.

11. Children’s Privacy

Where our services are available to minors, we handle their personal information in accordance with applicable law and any relevant parental or guardian consent requirements.

Parents or legal guardians who have questions about a child’s personal information may contact us at info@energia.mu.

12. Third-Party Websites

Our website may contain links to external websites, social media platforms or booking services. We are not responsible for their privacy practices. Please review their privacy policies before providing personal information directly to them.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes to our services, website technologies, data processing practices or legal obligations. The latest version will be published on this page with its updated date.

14. Contact Us

For questions about this Privacy Policy or how we handle personal information, contact:

Energia Gym and Padel Company Ltd

Email: info@energia.mu

Address: Coastal Road, Pointe aux Cannoniers, Grand Baie, Mauritius

Website: https://energia.mu

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